Shipping & Returns Policy
Shipping promises
When we state an estimated or promised ship time, we use information reasonably available to us at the time. If checkout does not state a shipping time, we intend to ship a properly completed order within 30 days. An order is properly completed when payment and all information needed to produce and ship the order have been received.
Delays
If we learn that we cannot ship within the promised time (or within 30 days when no time was stated), we will send a delay notice with a revised ship-by date and give you an option to accept the new timing or cancel for a prompt refund. As an operating policy, allin1.contact requires your affirmative acceptance before we ship under a revised schedule rather than treating silence as consent. If you do not accept by the stated response deadline, or if we miss an accepted revised ship-by date, we will cancel the unshipped order and submit a prompt refund. If we cannot fulfill an order, we may cancel it and issue a prompt refund rather than hold the order indefinitely.
Personalized products
Products made or engraved with customer-approved names, text, artwork, QR treatment, or other personalization are final sale once production begins, except when the item is defective, damaged in shipment, materially different from the approved order, or a return/refund is required by law. Review customization carefully before checkout.
Standard products
For a non-personalized physical product, you may request a return within 30 days after delivery if the item is unused and in substantially original condition. Unless the return results from our error, a covered defect, or applicable law, you are responsible for return shipping. Refunds are issued to the original payment method after the return is received and inspected.
Damage, defect, or incorrect order
Contact support promptly with the order number and enough information to evaluate the problem. We may request photographs that reasonably show damage or production error. Depending on the circumstances, we may repair, replace, re-produce, or refund the affected item.
Software access bundled with a product
Any membership time or feature access included with a physical product is governed by the product description and Terms. Once that included access has been redeemed or used, it generally is not separately refundable merely because the physical product is returned, except where required by law or where the whole transaction is rescinded due to our error.